I was thrilled to head home with a new pair of jeans yesterday! I had bought a pair of Hudson Collins last April and while wearing them over Christmas I bent down and the knee completely split! After 8 months of infrequent wear I certainly didn’t expect that for an almost $200 pair of jeans. So being the Social Media addict that I am I left a note on their Facebook page and was directed to email their customer services. After returning the damaged pair they sent me a completely brand new pair of jeans – isn’t that brilliant?! It just goes to show it is always worth asking and not just accepting. I have found more and more brands and companies are responding to customer issues via social media before any bad news travels virally. As great as social media can be for a brand it can also kill it in an instant if you are not seen to respond to a customer appropriately. This article clearly demonstrates the damage that can be done:) Also doing the rounds yesterday on Facebook was this fab story regarding Sainsbury‘s response to a young customer. As a side note, if you are also a Hudson fan, I just received and email today about their 30% off end of season sale.
The meeting with our contractor went well – first check signed and handed over – yikes! Now the design for our new master bathroom begins. I think I might start an ‘inspiration board’ and take a look at Pinterest for some ideas…I can’t wait to see the final design that will include my lovely soaking tub. I’ve also subscribed to all the home magazines like HGTV and Dwell – I can see this becoming another thing to obsess about. In addition to the bathroom all our hardwoods are being refinished and stained, and the floors in the couple of rooms that are still carpeted are being replaced with hardwoods – I can’t even bear to think about the mess and dust that this project will create – the finished product should be worth it though!
My choice of clothes today was influenced by a) the forecast of rain all day and b) a play date for the kids today – we’ve got 3 boys coming round so no doubt I will be scrambling around on the floor a lot picking things up and looking for objects. The Clifton tunic was another clearance purchase from Boden – I actually ordered all three colors but far preferred the navy so returned the heather and pine. Unfortunately it is now sold out so no link. I like the fact it is a layering piece and it looks great over a patterned or plain tank. The leggings are also Boden – the best quality leggings I have ever bought, and inside my Frye Harness boots I actually also have on my Boden stripy socks. The necklace is an old J Crew Outlet one that I have wrapped twice around my neck. I selected my little Tiffany Elsa Peretti diamond earrings as I don’t like wearing bigger earrings with a necklace. It’s interesting how writing this blog has challenged me to look at my decision making criteria! The second image shows me in the JohnnieB leather biker jacket that was one of the first items I bought when the AW 2011 season went live.
So I’m now off to buy treats and paints etc…for the kids to enjoy this rainy afternoon – wish me luck for the play date:)