Okay before I get on my soap box let’s start with the fun stuff. As I got dressed today and thought about ordering another of these shirts I realized I had completely omitted to tell you all about Boden’s 20% off till tonight!! How foolish of me! This is ‘The Shirt‘ in seaspray gingham. I have gingham shirts from Boden and J.Crew and Boden’s are far superior. Once again their attention to detail and quality outshines their competitors’. There’s a wait on some of the colors but I cannot recommend enough.
Every time I take photos in my closet I am reminded that I still haven’t got a new mirror yet!
Yay the Bobbys are on for their first airing!!
Look at the lining of the cuffs and collar on the shirt – how cute!
Shoes – Isabel Marant Bobbys // Shirt – Boden The Shirt // Jeans – Gap boyfriend jeans (old) // Jacket – jersey jacket Zara (old)
Okay first things first – the Old Navy jeans were abysmal. I am straight up and down or apple shaped – and they are definitely cut for a curvier woman. They were too short, too hippy and too tight around the calves. The search for distressed white jeans continues.
Now my rant. Okay, I have been singing the praises of River Island and have a gorgeous jacket from them that I bought back in the UK. So, when I saw the cloud jacket online, I decided that given they offered free shipping to the US on orders over $75, that I should go for it. Another couple of jackets also fell in the order – well free shipping right? Yes the conversion rate was higher than the current exchange rate, but for the sake of wearing something that will rarely be seen elsewhere over here, I thought it was worth the little bit extra. So I went through the order process – all prices in dollars, no small print – perfect – wooo hooo.
No – wait – 2 days later I received an email from customs requesting $66 before they will deliver the package!!! I am FURIOUS! Numerous tweets, FB interactions and phone calls later and River Island refuse to do anything about it. I feel it is complete bait and switch. Yes, they sent me a link to the small print on their website where it mentions customs may have to be paid – but in my eyes the customs costs should be mentioned in the order process, so that ALL costs to the consumer are known up front. No other company who ship to me from the UK make the recipient pay customs – I have never paid customs for Boden and ASOS parcels. If River Island wants to be a global company with global sales then they need to resolve this. I will not be ordering from them again. I am so disappointed. I bet I have paid VAT too on the items – so effectively I’ve been taxed twice.
Now to rub salt in the wound the jacket is available on ASOS and $15 cheaper. Darn it. I always learn the hard way.
What do you think? How do other companies avoid this?